Community Care Physicians (CCP) has offered telehealth since COVID-19 to make it easier and safer for you to connect with your providers from home—or anywhere—when needed. Many patients found this helpful, and so did we.

However, the federal rules that allowed broad coverage of telehealth are set to expire on September 30, 2025, unless Congress acts. If no extension is passed, Medicare and many insurance plans will again limit coverage of telehealth to patients in rural areas or special facilities, and most CCP patients would no longer qualify.

What You Need to Know

• Telehealth (telemedicine video visit or phone visit) is not going away completely.
• Some visits are not affected. Telehealth for substance use, end-stage renal disease, and mental/behavioral health (with CCP Integrated Behavioral Health or any other CCP provider) will continue to be covered as they are now, with no changes to appointments.
• For other visits, your office may change your appointment. If you’re scheduled for telehealth, your CCP office may contact you to switch to an in-person visit. Please accept this change and follow your office’s specific instructions, as each practice may have its own nuanced workflow based on the needs of its patients and practice.
• Coverage will depend on your insurance. Some insurers have announced they will continue covering telehealth for certain plans; others are waiting for federal guidance.
• You may be required to sign a waiver when you receive telehealth. If your insurance does not cover a telehealth visit, you could be billed directly for the cost of the visit.

We hope an extension is passed, but no matter what happens, we will adapt and be transparent with coverage and cost information as it evolves (contact your insurance company for specific information about your plan). We will keep you informed—Congress may act at the last minute.

Thank you for your understanding and flexibility.