DOXY.ME at Communnity Care Physicians P.C. Online Patient Visits

The situation with COVID-19 is changing rapidly, with new developments coming day by day, hour by hour. For everyone in our community, our lives have changed dramatically in the past few weeks. We want to thank you for reading our many messages and listening to the guidance we’ve put in place to keep our patients healthy during these unprecedented times. Your efforts have not gone unnoticed.

We are doing everything we can to stay connected to you. We continue to provide care in our offices, but we are excited to announce that we now offer TELEHEALTH as an option to deliver care! Now you can receive the care from us you want and need while remaining safely in your home. Telehealth includes telephone visits or video and audio visits using to provide you care. This technology is essential during these times as we try to socially distance and keep patients out of our offices when possible. Many insurances have waived the out of pocket fee for telehealth visits during the COVID-19 crisis. However, not all have, and coverage changes often as the situation evolves. You may be charged a copay, coinsurance or your deductible depending on your insurance and the reason for your visit. Your insurance company determines this, not CCP.

Don’t worry, the telehealth process is easy. Here’s what you’ll need - either a smart phone, tablet (iPhone or Android), or computer with a camera, microphone, and speaker capabilities, and a stable data connection (WiFi or cellular service). You don’t need to download any apps or software, and you don’t need to have an account. When prompted, you will need to enable your camera and microphone.

Call our office if you need an appointment. Now that we offer telehealth, we are able to handle many of the appointments that you previously canceled or we postponed. We want to see you using telehealth to continue to manage your health so you don’t experience any issues down the road. Our reception team will determine if telehealth is appropriate for your visit. If so, you will receive a link via email or text to use at the time of your telehealth visit. Be sure to keep this link from our office. You’ll need it at the time of your appointment to join the virtual waiting room to see your practitioner. In some instances, you may need to come into the office, at which point you can rest assured that we have protocols in place to keep you safe.

We don’t know exactly when this crisis will end, so we want to be sure that you receive the care you need now. Just as coronavirus is novel so our responses to it must be novel. Rest assured that our mission remains providing you the best health care possible even in these challenging times. We’re in this together, even if 6 feet apart.

Thank you for your patience, and your support of our community, one another, and our healthcare teams. We are excited to offer alternative ways to care for you. Please call your doctor’s office for your next telehealth visit.

Device Tips and Troubleshooting

You will be taken to pre-call test to make sure your device is setup and working for your patient visit.

Apple Device Users

iPhone (iOS version 13.4) Camera Issue — There have been some issues with users who have updated their device to iOS 13.4, are experiencing issues with their camera when attempting to use the application.

View Fix Documentation

Camera Issue with Safari Browser — (not necessarily the most current iOS version) Camera does not have access in Safari when using the application.

View Fix Documentation Tips

Patient Check-in Checkin Insutructions (Adobe PDF format.)

Conditions Treated

Conditions which may be seen on a online patient visit may include the following:

Acute Needs

  • Allergies
  • Arthritic Pain
  • Asthma
  • Blood Pressure Problems
  • Cellulitis
  • Cold
  • Congestion
  • COVID19
  • Diarrhea
  • Fever
  • Flu
  • Headache
  • Infections
  • Insect Bites
  • Pink Eye
  • Rashes
  • Respiratory Infection
  • Sinusitis
  • Skin Inflammation
  • Sore Throat
  • Sprain or Strain
  • Stomach Ache
  • Urinary Tract Infections
  • Vomiting

Chronic or Specialty Care

  • Medication Refills
  • Discuss Lab Results
  • Clinical Follow-Ups
  • Wellness Coaching
  • Second Opinion/Referrals
  • Chronic Condition Management

DOXY Video Visit Frequently Asked Questions

Do I need to sign up for an account?

No, as a patient you actually don't need to create an account with us to see your provider. You can simply go to your providers url ( You will receive the link from your practice before your appointment either in a text or email. You will check in and your provider will start the call when they are ready.

Is the video visit documented? Is it a part of my medical chart?

The visit is documented by your practitioner into your electronic medical record, just like if you had an in-person appointment. The video visit is not recorded or copied.

Is this secure?

All data is encrypted, patient sessions are anonymous (we don't know who you are) and no patient info is stored persistently. We use the AES cipher with 128-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity.

Is this free? What is the cost?

Many insurances have waived the out of pocket fee for telehealth visits during the COVID-19 crisis. However, not all have, and coverage changes often as the situation evolves. You may be charged a copay, coinsurance or your deductible depending on your insurance and the reason for your visit. Your insurance company determines this, not CCP. If you do have a cost associated with the telehealth visit, it wouldn’t be any more than what you would normally pay for a visit in our offices, and you’ll receive the same quality and scope of care over telehealth.

What equipment/technology do I need to have a video visit?

To have a successful call with someone while using a computer, you must have:

  • a Mac/PC/Linux/Chromebook with camera, microphone, and speakers
  • an Internet connection with at least 2MBPS download and upload speeds (check your Internet speed here)
  • Google Chrome, Mozilla Firefox, Microsoft Edge or Safari 11+ (latest release versions)
  • the latest operating systems, such as Windows 10 or MacOS Catalina, to obtain the latest versions of the browsers listed above
  • Javascript enabled (this is enabled by default, and we'll give you a message in if you need to enable it)
  • TCP ports 80 and 443 open (sometimes firewalls will block these ports; if you are having trouble connecting while on a workplace network, ask your IT team to check this)

For iOS and Android:
  • Use Safari 11+ on your iOS devices (latest version of iOS)
  • Google Chrome on your Android device

The following are not compatible with
  • Amazon Kindle and other e-readers
  • Voice-controlled smart speakers such as Alexa or Google Assistant

Check support for your device by running our diagnostic tests.

If you are still having issues after trying these steps, contact our support team.

How do I get rid of an echo?

The following steps should be done by you and your provider:

  1. Use headphones
  2. Reduce the volume of speakers
  3. Move the microphone away from the speakers

How can I improve video quality?

  1. Restart your computer: restart your computer before your first call.
  2. Wifi: be close to your wifi router, make sure no other parties on the network are using up the bandwidth, and you don't have a lot of browser windows open.
  3. CPU/GPU usage: ensure no high intensity programs are running on the computer. FAQs (Adobe PDF format.)

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