doxy.me Online Patient Visits
The situation with COVID-19 is changing rapidly, with new developments coming day by day, hour by hour. For everyone in our community, our lives have changed dramatically in the past few weeks. We want to thank you for reading our many messages and listening to the guidance we’ve put in place to keep our patients healthy during these unprecedented times. Your efforts have not gone unnoticed.
We are doing everything we can to stay connected to you. We continue to provide care in our offices, but we are excited to announce that we now offer TELEHEALTH as an option to deliver care! Now you can receive the care from us you want and need while remaining safely in your home. Telehealth includes telephone visits or video and audio visits using doxy.me to provide you care. This technology is essential during these times as we try to socially distance and keep patients out of our offices when possible. Many insurances have waived the out of pocket fee for telehealth visits during the COVID-19 crisis. However, not all have, and coverage changes often as the situation evolves. You may be charged a copay, coinsurance or your deductible depending on your insurance and the reason for your visit. Your insurance company determines this, not CCP.
Don’t worry, the telehealth process is easy. Here’s what you’ll need - either a smart phone, tablet (iPhone or Android), or computer with a camera, microphone, and speaker capabilities, and a stable data connection (WiFi or cellular service). You don’t need to download any apps or software, and you don’t need to have an account. When prompted, you will need to enable your camera and microphone.
Call our office if you need an appointment. Now that we offer telehealth, we are able to handle many of the appointments that you previously canceled or we postponed. We want to see you using telehealth to continue to manage your health so you don’t experience any issues down the road. Our reception team will determine if telehealth is appropriate for your visit. If so, you will receive a link via email or text to use at the time of your telehealth visit. Be sure to keep this link from our office. You’ll need it at the time of your appointment to join the virtual waiting room to see your practitioner. In some instances, you may need to come into the office, at which point you can rest assured that we have protocols in place to keep you safe.
We don’t know exactly when this crisis will end, so we want to be sure that you receive the care you need now. Just as coronavirus is novel so our responses to it must be novel. Rest assured that our mission remains providing you the best health care possible even in these challenging times. We’re in this together, even if 6 feet apart.
Thank you for your patience, and your support of our community, one another, and our healthcare teams. We are excited to offer alternative ways to care for you. Please call your doctor’s office for your next telehealth visit.