Sometimes when you are sick, you really need to see a doctor, but you just don't want to leave the comfort of your own home. It would be great to visit your doctor from the comfort of your own couch. With VICA – Virtual Care by Community Care Physicians you can do just that. VICA is a mobile app available for the iPhone versions 5 and newer with iOS 8 or newer. The app allows patients of all ages to visit our providers from anywhere in New York State by using your smart phone.
When using the VICA app, you will be able to communicate with a licensed provider from Community Care Physicians using video chat. This will allow both you and the doctor to see each other, just like if you were in the office together, but without having to fight traffic driving to your appointment or wait in a waiting room. The provider can treat common conditions such as gastrointestinal issues, flu, colds, coughs, rashes, UTIs, and more. The provider can give you a diagnosis and even write a prescription for you if needed. VICA should not replace your regular provider visits.
The app is available for download on the App Store today! The app is free to download. Every time you have a virtual visit through VICA, there is a $45 charge for the visit. The cost is similar to the cost of a copayment for a traditional office visit, but you can be seen without having to miss work or from the comfort of your own home. VICA offers convenience care and is not part of any medical benefit. However, if you have a health reimbursement account (HRA) or a flexible spending account (FSA), you may be able to submit for reimbursement through your HRA or FSA. Any prescriptions you may have to pick up at the pharmacy as a result of your visit would go through your normal prescription benefit.
VICA is available to patients anywhere in New York State and is not limited to patients of Community Care Physicians. For patients of Community Care, the VICA provider will have access to your records via our shared electronic health record system. Any office notes from your visit will also be entered into the shared electronic health record system giving your primary care provider access to the notes from your VICA visit if you need to follow up with them.
It's easy to set up your first visit. First download the app from the App Store. Then register the app with your name email and phone number to request a call from our concierge to schedule your virtual appointment. Once you have requested a call, there is no waiting on hold. Our concierge will call YOU to schedule an appointment. When the concierge calls to schedule your visit, they will also collect your payment information over the phone. You can pay for your visit by debit or credit card. Once your appointment is scheduled, a clock will appear in the app and begin to countdown to your visit.
Community Care Physicians has served the local community for over 30 years. VICA was designed for and by our doctors to help service patients of New York State. VICA is staffed exclusively by practitioners of Community Care Physicians. We are licensed in New York State and know this area well. This makes any follow up and referral easier for people seeking care in this area. Through the VICA app, you will receive the same quality, community care we have provided for over 30 years; except now you can get that care in your living room as well as the exam room.