Community Care Pediatrics - Saratoga

Telehealth video and phone visits now available at our office!

The situation with COVID-19 is changing rapidly, with new developments coming day by day, hour by hour. We want to remain connected to you. We continue to provide care in our offices, but we are excited to announce that we now offer telehealth as an option to deliver care! Now you can receive the same great care from us – except at a distance. Telehealth includes telephone visits or video and audio visits using Doxy.me to provide you care. This technology is essential during these times as we try to socially distance and keep patients out of our offices when possible. Due to these challenging times, there is currently no copayment for your telehealth visit, and your visit is documented in your electronic health record just like a traditional visit.

Don’t worry, the telehealth process is easy. Here’s what you’ll need if you have a telehealth video visit - either a smart phone or tablet (iPhone or Android) with a camera, microphone, and speaker or a computer with a camera, microphone, and speaker capabilities, and a stable data connection (wi-fi or cellular service). You don’t need to download any apps or software, but when prompted, you will need to enable your camera and microphone.

You’ll still call our office first for any appointments you need. Our reception team will determine if telehealth is appropriate for your visit. If so, you will receive a link via email or text to use at the time of your telehealth visit. Please be sure to keep handy any links that you received via email or text from your provider’s office. When it’s time for your appointment, clicking that link will take you to the Virtual Waiting Room, where your practitioner will meet you. In some instances, we may still ask that you come into the office, at which point you can rest assured that we have protocols in place to limit the exposure to COVID-19.

We have one request – please bear with us as we navigate this new process. We had plans to implement telehealth, but coronavirus expedited our timeline. We hope the process is as smooth as possible, but there may be some hiccups. Our top priority is to keep our patients and staff as safe as possible while still providing a high level of clinical skill and decision making.

We are excited to offer alternative ways to care for you. Please call our office with any questions. Visit https://communitycare.com/telemedicine/ for more information on telehealth.

Expanded Walk-In Hours Gansevoort

Please call our office first before coming in if you are ill to avoid the potential of unnecessarily exposing other patients and our staff to the novel coronavirus (COVID-19). While we don’t currently offer walk-in hours, our practitioners are easily accessible to care for you in multiple ways, including over the phone, using a video visit (telemedicine), or in the office while following strict infection control procedures to keep you safe. Whatever your need, you should call our office and our team will determine the best way to care for you.

Telemedicine is a great alternative to coming into the office. It allows your practitioner at our office to see you face-to-face while you remain safely at home. The process is simple. You don’t need any apps, software, or accounts. All you need is a smartphone, tablet, or computer, and a reliable connection (wi-fi or cellular). Just click the link we send to you and, when prompted, enable your camera and microphone. Due to these challenging times with the COVID crisis, there’s no fee for your telehealth visit for the vast majority of patients, and your visit is documented in your medical record. Make sure to call our office for any routine visit or problem you may have so we can maintain your continuity of care. We don’t know exactly when this crisis will end, so we want to be sure you receive the care you need now.