Virtual Visits at Community Care Physicians' Urgent Care Centers

Virtual Care

Virtual Visit
As easy as C-C-P

Sometimes your regular doctor isn't available, or you may not have a primary care physician. Virtual urgent care is like having a doctor in the family. It brings our urgent care practitioners to you, wherever you are, using a smart phone, tablet or desktop computer and an internet connection.

We provide care for all ages from the comfort of your couch. The process is simple and secure. You don’t need any apps, software or accounts.

  1. Start your visit right from your smartphone, tablet or computer with a reliable internet connection (wi-fi or cellular).
  2. Just click the link our team sends to you and, when prompted, enable your camera and microphone.
  3. Our care team provides timely, expert medical care for all ages.
  4. Your visit is documented in your electronic medical record.
  5. Visits are secure and HIPAA compliant.
  6. Your normal copayment, coinsurance or deductible applies.
  7. Prescriptions can be sent directly to your local pharmacy if medically necessary.

Browsers supports

Remember, when you’re sick, getting care is as easy as C-C-P.

Contact us Monday-Friday 9:00am to 11:30pm

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By phone

Call (518) 213-0CCP (0227) to speak with our team. They will determine if a virtual visit or in-person visit is best for you and then schedule you for a virtual visit if that’s most appropriate.

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By text

Text the word “CCP” from your mobile device to (518) 213-0CCP (0227). This will initiate a secure texting communication with our team to determine if a virtual visit or in-person visit is best for you. Then, our team will schedule a virtual visit if that’s most appropriate.

Our Urgent Care Center in Latham continues to offer walk in care during all listed business hours days, evenings, weekends, and holidays.

Urgent Care Center of Latham

711 Troy-Schenectady Road, Suite 102
Latham, NY 12110

Phone: 518-213-0227
Fax: 518-782-3816

Map, Directions, Hours, etc

Virtual Telemedicine Treatable Conditions

  • Stye
  • Pink Eye
  • Allergies
  • Sinus Congestion
  • Upper Respiratory Infection
  • Bronchitis
  • Cold Sores
  • Dental Pain/Infection
  • Thrush
  • Skin Rash (Shingles, Poison Ivy, Dermatitis, Diaper Rash)
  • Skin Infection-Cellulitis
  • Eczema
  • Gastroenteritis-Nausea/Vomiting/Diarrhea
  • Back Pain-No Injury
  • Neck Pain-No Injury
  • Burns; Sunburn
  • Lice/Scabies
  • Ring Worm
  • Non-Controlled Drug Refills
  • Anxiety/Depression
  • Women’s Health — Bacterial Vaginosis with a History of Yeast Infection, UTI

Patient Check-in Checkin Insutructions (Adobe PDF format.)

Device Tips and Troubleshooting

You will be taken to pre-call test to make sure your device is setup and working for your patient visit.

Apple Device Users

iPhone (iOS version 13.4) Camera Issue — There have been some issues with users who have updated their device to iOS 13.4, are experiencing issues with their camera when attempting to use the application.

View Fix Documentation

Camera Issue with Safari Browser — (not necessarily the most current iOS version) Camera does not have access in Safari when using the application.

View Fix Documentation Tips

DOXY Video Visit Frequently Asked Questions

Do I need to sign up for an account?

No, as a patient you actually don't need to create an account with us to see your provider. You can simply go to your providers url ( You will receive the link from your practice before your appointment either in a text or email. You will check in and your provider will start the call when they are ready.

Is the video visit documented? Is it a part of my medical chart?

The visit is documented by your practitioner into your electronic medical record, just like if you had an in-person appointment. The video visit is not recorded or copied.

Is this secure?

All data is encrypted, patient sessions are anonymous (we don't know who you are) and no patient info is stored persistently. We use the AES cipher with 128-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity.

What equipment/technology do I need to have a video visit?

To have a successful call with someone while using a computer, you must have:

  • a Mac/PC/Linux/Chromebook with camera, microphone, and speakers
  • an Internet connection with at least 2MBPS download and upload speeds (check your Internet speed here)
  • Google Chrome, Mozilla Firefox, Microsoft Edge or Safari 11+ (latest release versions)
  • the latest operating systems, such as Windows 10 or MacOS Catalina, to obtain the latest versions of the browsers listed above
  • Javascript enabled (this is enabled by default, and we'll give you a message in if you need to enable it)
  • TCP ports 80 and 443 open (sometimes firewalls will block these ports; if you are having trouble connecting while on a workplace network, ask your IT team to check this)

For iOS and Android:
  • Use Safari 11+ on your iOS devices (latest version of iOS)
  • Google Chrome on your Android device

The following are not compatible with
  • Amazon Kindle and other e-readers
  • Voice-controlled smart speakers such as Alexa or Google Assistant

Check support for your device by running our diagnostic tests.

If you are still having issues after trying these steps, contact our support team.

How do I get rid of an echo?

The following steps should be done by you and your provider:

  1. Use headphones
  2. Reduce the volume of speakers
  3. Move the microphone away from the speakers

How can I improve video quality?

  1. Restart your computer: restart your computer before your first call.
  2. Wifi: be close to your wifi router, make sure no other parties on the network are using up the bandwidth, and you don't have a lot of browser windows open.
  3. CPU/GPU usage: ensure no high intensity programs are running on the computer. FAQs (Adobe PDF format.)