DOXY Video Visit Frequently Asked Questions
Do I need to sign up for an account?
No, as a patient you actually don't need to create an account with us to see your provider. You can simply go to your providers url (doxy.me/YourDrsName). You will receive the link from your practice before your appointment either in a text or email. You will check in and your provider will start the call when they are ready.
Is the video visit documented? Is it a part of my medical chart?
The visit is documented by your practitioner into your electronic medical record, just like if you had an in-person appointment. The video visit is not recorded or copied.
Is this secure?
All data is encrypted, patient sessions are anonymous (we don't know who you are) and no patient info is stored persistently. We use the AES cipher with 128-bit keys to encrypt audio/video, and HMAC-SHA1 to verify data integrity.
What equipment/technology do I need to have a Doxy.me video visit?
To have a successful call with someone while using a computer, you must have:
For iOS and Android:
- a Mac/PC/Linux/Chromebook with camera, microphone, and speakers
- an Internet connection with at least 2MBPS download and upload speeds (check your Internet speed here)
- Google Chrome, Mozilla Firefox, Microsoft Edge or Safari 11+ (latest release versions)
- the latest operating systems, such as Windows 10 or MacOS Catalina, to obtain the latest versions of the browsers listed above
- TCP ports 80 and 443 open (sometimes firewalls will block these ports; if you are having trouble connecting while on a workplace network, ask your IT team to check this)
The following are not compatible with doxy.me:
- Use Safari 11+ on your iOS devices (latest version of iOS)
- Google Chrome on your Android device
- Amazon Kindle and other e-readers
- Voice-controlled smart speakers such as Alexa or Google Assistant
Check support for your device by running our diagnostic tests.
If you are still having issues after trying these steps, contact our support team.
How do I get rid of an echo?
The following steps should be done by you and your provider:
- Use headphones
- Reduce the volume of speakers
- Move the microphone away from the speakers
How can I improve video quality?
- Restart your computer: restart your computer before your first call.
- Wifi: be close to your wifi router, make sure no other parties on the network are using up the bandwidth, and you don't have a lot of browser windows open.
- CPU/GPU usage: ensure no high intensity programs are running on the computer.
doxy.me FAQs (Adobe PDF format.)