Preparing for Your Visit
A little preparation will help us to serve you better. Bring to your appointment your health insurance identification card and your pharmacy plan insurance card. Bring also a form of picture identification, like a driver’s license.
If you are taking medications, either prescription or non-prescription, bring your pill bottles to our office.
Come to the office about 15 minutes before your scheduled appointment so that we can update your personal information in plenty of time.
Please check-in at the reception desk as soon as you arrive.
Waiting Times in Our Office
The medical provider makes every effort to see you on time. This is usually within 15 minutes of your appointment time.
Occasionally your provider may be delayed. If so, it is because the health condition of other patients has required more time than your provider anticipated.
Providers will afford each patient the time that is needed to attend to the health problems at hand. You will be provided the same service.
Please be patient if the provider is delayed. If the provider is occupied with a serious health emergency, you will be given the options to wait for the provider, to see an alternate provider, or to reschedule the visit.
If you have not been called from the waiting area within 15 minutes after your scheduled appointment, please return to the reception desk.
Prescription medications can be an important part of your plan of care. To use your medications safely and effectively, follow a few simple suggestions.
Please bring all your pill bottles with you to EACH appointment so that we can verify the names and doses of your drugs, their expiration dates and number of refills available. Keep all medications in accurately labeled bottles or containers.
If your drug plan sent you a list of allowable drugs (a “formulary”) please bring it to each office visit.
We want to refill at your office visit any prescriptions that will expire before your next scheduled visit. (Bringing your pill bottles helps us to determine which medications need refills).
If you must call the office to refill a prescription that expired between visits, you must call during normal business hours, and you must allow 48 hours for the physician to review your medical record and provide the prescription.
Depending on your drug plan and the drug, your prescription may be faxed directly to the pharmacy, or you may need to pick-up the prescription at the office.
Controlled substances (narcotics, sedatives, stimulants and the like) require special handling. Refills are limited, and in some cases are not permitted by law.
All prescriptions for controlled substances must be picked up in person at our office by the person for whom they are prescribed, or by their designated health care proxy.
Community Care physicians are not permitted to provide prescriptions for controlled substances by telephone when they are on-call.