I would like a FMH account to correspond to my providers office. Can I create an account on my own and connect to my provider?
No, in order to keep your medical records, secure we need to email you an invitation to connect to us.
Unfortunately, FMH is used nationwide, and the ability to create an account on your own is there. However, if you do this without an invitation you will not see any of your medical records. If this has happened to you, see the next FAQ. (I have a username and password, but my account is blank. How do I add the organization?)
I have a username and password, but my account is blank. The organization of Community Care Physician’s is missing. How do I add my organization?
In order to keep your account secure, the only way to add your organization is through an emailed invitation from your provider’s office. Once we have confirmed your name/date of birth/address/telephone number/email address we can send you an invitation to connect to us. When you receive the invitation, from "firstname.lastname@example.org" follow the directions in the invitation to link your blank account to your provider. You will do this by following the sign-in instructions that state you already have an account and would like to add a connection.
What is a Patient Portal?
FollowMyHealth® is a secure online home for your health information.
When creating my account, I notice I have multiple ways of logging in including Facebook, Google, or Microsoft LiveID. How does this work?
FollowMyHealth® uses something called Open Authentication as login for the site. This means you can select to login from one of these systems so that you do not need to remember a different username and password. As an example, if you select Google, you give Google your username and password and they verify if it is correct or not. The first time you log in, a unique code is created to identify you; once the username and password is verified by Google, that unique code is what is passed over to FollowMyHealth® so the system knows what account to log you in to. Once Google's login window closes, Google does not have access to the content of the site or your activity there. Learn more at FollowMyHealth.com
NOTE: Please remember how you login to the patient portal, whether it be through FollowMyHealth®, Facebook, or another method. If you use FollowMyHealth®, remember to store your username in a safe place. FollowMyHealth® will send you an email with your username immediately following the creation of your account. You will need this to log into your account again and it cannot be retrieved.
Is FollowMyHealth® secure?
Yes, in compliance with federal patient privacy regulations, all transmitted data is encrypted during this process. The data storage is also encrypted for protection. Your login occurs over Secure Socket Layer (SSL, shown as HTTPS in your browser's address bar) which is an industry standared providing secure communication over the internet used by sites such as online marketplaces or financial institutions. Learn more at FollowMyHealth.com
What information is available in the patient portal?
After you create your portal account, you will have access to view the following:
- Your health conditions
- Your medication list
- Your allergies
- Your Immunizations
- Your vitals
- Some documents: Result Letters, Patient Result Letters, Out of Work/School notes, Medical Excuses, Clinical Summaries, Patient Education
Is there a fee to register and use the portal?
This is a free service provided to our patients!
How soon will my information be available in the portal?
When you create your account, the information uploads immediately from your electronic medical record. Chart updates will occur throughout the day.
How will I know when something has been added to my Portal?
You will receive an email notifying you to logon to your portal to see new information. This email will tell you where to look for the information. You may change your notification settings to receive text messages as well.
Do I need special equipment to use the portal?
All you need is a computer, either a PC or a Mac. Additionally mobile apps are free and easy to use on iPhones, iPads, and Androids.
How do I use the portal with my smartphone?
Just go to the iTunes store and search for FollowMyHealth® for iOS or Google play for Android. In iTunes this app is called, "FollowMyHealth Mobile Allscripts Heathcare Solutions Inc." In Google Play this app is called, "FollowMyHealth Mobile". Certain features are not available on a smart device ie: printing and certain updates to your profile.
How do I become a member of the Portal?
In order to keep your electronic medical record safe, we need to validate your identity in the office. We will ask you to fill out a Portal Consent Form and then email you an invitation that will connect you directly to your Health Record.
Once I receive the invitation what do I do?
Please follow the directions provided in the email invitation to connect. You will need to enter a "security code" which is in your email invitation.
After I set up my account, when and how do I log in?
You may log in as often as you like! When your provider's office sends you information, you will receive an email that tells you to log on to your account and see recent updates. You may want to make www.mycaredot.com a favorite on your computer. You may also use your smartphone to log in at any time.
I would like to have a portal account for my child, is this possible?
Yes, you will fill out the Portal Consent form in the office for a Proxy account. Proxy accounts have full access to the minor's record up to age 12. After your child's 12th birthday, you will be able to see everything until the ages of 12-18. At 18, the account is closed and your adult child will open his/her own account.
I used to have a Proxy account for my children but now it’s not loading any new data?
This is due to the fact that all proxy accounts were disconnected during our system consolidation in November 2021. Please fill out the Help and Support Request form located above in the left column.
What if my 15 year old would like me to have full access to his/her portal?
The child’s account is considered a young adult account.
A young adult account is for patients who are younger than 18 but older than 12. Authorized individuals who are associated with a young adult patient account can still access the account, and are able to view historical data, view and send messages to connected providers and schedule appointments.
When a patient is within this age range (12-18 in New York State) there may be certain data that the organization cannot share with the authorized individual for legal or privacy reasons, such as information related to sexual activity or pregnancy. This age range does vary by state.
What if my elderly parent(s) would like me to create an account for them?
Your parent(s) would sign a HIPAA release. We can then create a Proxy account for you on your parent(s) behalf.
Can I give other people access to my portal account?
Yes, this can be done in the "My Account," area of your portal. Look for "Preference" and "Account Preference." You will see a link to "Invite a Proxy."
I have forgotten my password, may I have a new one sent to me?
Yes, please click the "Forgot My Password" link. If you used Google, Facebook, Windows LiveID, or Yahoo, you will actually be requesting a password reset from that organization.
I cannot remember by FollowMyHealth® username. Can that be retrieved?
Yes! At the logon screen, please click on Forgot your password? Or Forgot your username?
What do I do if I notice there is incorrect medical information in my portal account?
Please address these problems directly with your health care provider. Your provider is the only one who can make changes to your Electronic Health Record.
Why do I see results from testing but there is no note from my doctor?
In 2021, new federal rules went into effect, called 21st Century Cures Act, that requires all patients have immediate access to notes, reports and test results as soon as they enter your medical record. You already have access to all this information but previously your physician had an opportunity to review and interpret the results before you received it. It now will appear in your portal application often before your physician has seen it. This should not cause you great concern and CCP fully supports your access to the information. Your physician will interpret and inform you about your non-critical results once they are reviewed. Rest assured that your physician will contact you promptly – either via the portal or usually by phone – with any results that we deem “critical” – that is, results that require immediate action.
Your results will contain technical language intended for physicians and you may find the verbiage confusing or unsettling. Your physician will explain it to you either via the portal or may possibly ask that you participate in an office or a virtual visit if the information is particularly complicated.
Why do I have results in my CCP Portal that were ordered by another specialist?
Some of the information posted to your portal will include results of tests that were ordered by a physician other than your CCP physician. Your physician will have been “copied” on these results to keep him or her informed. While we are happy to help interpret test results ordered by others, we prefer that you first communicate with the practitioner who ordered the test in order to have them explained to you. Finally, because all your treating physicians are required to provide you immediate access to your medical information via their respective portals you will probably receive multiple copies of the same information from different portals. We understand that this may be a nuisance but, unfortunately, we are powerless to prevent it under the law, called 21st Century CURES Act.