Frequently Asked Questions


What if I am not a patient of Community Care Physicians, can I still use the VICA app?

You do not have to be a patient of Community Care Physicians to use VICA for virtual appointments. However, there are certain advantages if you are already a CCP patient. Your VICA provider can easily access all your relevant medical records via CCP’s shared electronic health record system and document your VICA virtual visit. This allows for easier communication between your CCP providers. Additionally, if the VICA provider recommends you be seen in an office or by a specialist, they can easily help schedule you in another office of Community Care Physicians to which they have access.

You do need to be within New York State while using the VICA app.

What ages do you treat?

The providers rendering care through VICA are trained in family care, meaning they can care for patients of all ages.

What conditions do you treat?

Some conditions include gastrointestinal issues, colds, coughs, flu, allergies, pink eye, minor rashes, minor wounds/burns, possible medication reactions and allergies, strain/sprains. For a full list of services, see the conditions treated page.

Who treats me through the app?

You will be treated by one of the physicians or physician extenders (nurse practitioner or physician assistant) who is medically certified. To read more about our practitioners, see the provider profile links under Providers on the main menu of this site.

How often can I use VICA?

You can use the app as often as you would like, as long as the reason for visit is appropriate. There will also be a charge for each use.

Do you prescribe medications through the app?

Yes. If indicated, prescriptions will be electronically sent to your pharmacy of choice. However, no prescriptions for narcotics/controlled substances or for psychiatric illnesses will be prescribed via VICA.

Can you really diagnose me without seeing me?

Yes, many issues can be diagnosed via the live two way video session and do not necessarily require an in office appointment with a physical exam. The provider will have you perform a provider guided exam of the issue being addressed.

How is my visit documented?

In the same fashion as a regular in office visit, your virtual visit will be documented electronically in our medical record.

What if my issue cannot be handled using the app?

Some issues require a physical visit with a medical practitioner. If your issues cannot be handled using VICA, the Concierge or provider will let you know and recommendations will be made. If you are a patient of a Community Care Physicians’ office, an appointment will be made for you to go to your primary care provider’s office. If you do not have a primary care provider within Community Care Physicians, you will be referred to an office near you.

To find a primary care doctor in upstate New York, Community Care Physicians' Care Coordinator is also available to help you find a doctor who is right for you.

Can you treat me when I am on vacation in another state or country?

No, we cannot treat you outside of New York State due to medical licensing. You must be in the state to receive care.

Do I still need to see my primary care doctor?

VICA should not replace your regular primary care doctor. Additionally, if the condition for which you are seeking care using the app warrants follow up, you will be scheduled with your primary care provider.

Otherwise, you can just follow up with them at your regularly scheduled appointment.

How do you communicate back to my regular provider after I have been seen via a telemedicine visit?

If you are a Community Care Physicians’ patient, documentation will be in our electronic medical record and a message sent to your provider via interoffice messaging regarding your visit. If you are not a Community Care Physicians’ patient, a call will be placed to your regular provider’s office to make him/her aware of your visit and medical records will be sent to that office regarding the visit.