Get Started Step by Step


Step 1

Download on the App Store


Step 1 - Download The VICA Virtual Care App on the App Store

VICA Virtual Care is available on the App Store for iPhone 5 or newer (iPhone 5, 5S, 5C, 6, 6S, 6S plus, SE, 7, 7 Plus), iPad 2 or newer, with iOS 8 or newer.

Download on the App Store.


Download on Google Play


Step 1 - Download The VICA Virtual Care App on Google Play

VICA Virtual Care is available on Google Play for Android smartphones running 4.1 or newer.

Download on Google Play.


Step 2

Register for the VICA App


Step 2 - Register For The App

Register with your name, email address and phone number. You can then request a call from our Concierge to schedule your virtual appointment.

Step 3

Request an Appointment


Step 3 - Initiate A Visit

Just as you would for an in-person visit, you first need to request an appointment. This is done through VICA's Concierge in the app. You won't have to wait on hold! Our Concierge will call you to schedule an appointment time that is convenient for you.

Step 4

Setup Payment


Step 4 - Setup Payment

Before seeing the provider, the Concierge will collect payment for your visit. Payment can be made with debit or credit card.

Step 5

Receive Your Care


Step 5 - Receive Your Care

A countdown clock will appear in the app to keep track of your appointment time. The "Start session" button will appear at the time of your virtual appointment. If you don't start your session within 5 minutes of your appointment time, you'll no longer be able to activate your session. If you need to reschedule or cancel your appointment prior to your scheduled appointment time, you can do so within the app.

Step 6

Feel Healthy and Satisfied


Step 6 - Feel Healthy and Satisfied