Frequently Asked Questions


Technical Requirements



What devices can I use this on?

Currently VICA is only available for the iPhone 5 or newer (iPhone 5, 5S, 5C, 6, 6S, 6S plus, SE, 7, 7 Plus). It is currently being developed for android type smart phones as well.


What if I have trouble using the app?

If you have trouble using the app, please use the Contact form to request support or email concierge@communitycare.com. A team member will help you with your issue.


What happens if I sign out of the app?

Don’t click the sign out button, otherwise, you will have to resubmit your information and reschedule your appointment. You can, however, just close out of the app. A notification will pop-up on your phone at the time of your virtual appointment.


Can you schedule multiple appointments in VICA?

You can schedule multiple appointments in the app - for example, for a husband and a wife. However, to do so you must sign out of the app after the first appointment is completed and then resubmit information for the second appointment.