Frequently Asked Questions


Safety and Security



Is VICA secure?

Your personal and payment information are secure with VICA and Community Care Physicians. Information in the app remains secure and complies with all HIPAA regulations and requirements.


Is it safe to treat patients over a phone?

Yes. We are trained to diagnose most conditions through a specific set of medical judgement driven questions depending on the patient’s complaint. We then use deductive reasoning to rule out the most serious conditions and form a differential diagnosis and treatment plan. We can also use pictures or video conferencing when necessary. If we feel it is not safe to diagnose and treat a specific complaint, we will recommend the most cost-effective and appropriate course of action for you.