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Meet the New Concierge for the Clifton Park Health Park
Meet Kristin Jones, the new Concierge for the new Clifton Park Health Park. As Concierge, Kristin can help you find a physician, find a practice, even call you a cab! She can also give you information about practice hours, suite numbers, or phone numbers.
The concierge is the face of Community Care Physicians at Clifton Park. When you walk into the main entrance of the new Clifton Park building, Kristin will be just past the stairs and elevator on the right. If you don't see her there, she may be taking someone around the building showing them where they need to go.
Kristin was born and raised in Saratoga County, so not only can she help you get around the building, she can help you find your way back to the Northway, or anywhere else you might be headed in the Capital District.
Before coming to work for Community Care Physicians as our Concierge, Kristin worked in the healthcare system for years. She worked at a dental office and, before that, worked for a nationally recognized health insurance company. Having worked for both an insurance company and a private medical practice gives her a unique perspective on the whole patient experience and she knows what questions people typically have. Her experience will help her point patients in the right direction, and let them know whether they need to talk to their doctor's office or their insurance plan.
Kristin has also worked in retail and as a waitress in the past, which is where she feels she learned the most about customer service. Working at a restaurant, there was an emphasis on hospitality and creating an environment with all the comforts of home.
According to Kristin, she needed to have "a sense of how your mother, father, grandmother, or grandfather would want to be treated."
Her new position of Concierge affords her with a position which is a unique marriage of her experience in health care and customer service. Kristin knows that good customer service is essential to any business relationship, but it is especially important in healthcare.
"You have to have the ability to relate to people," says Kristin. She knows that when it comes to people's health, good customer service requires "an extra level of care."
Having worked previously in healthcare, she knows the importance of seeing a primary care doctor and the focus on prevention and preventive care.
In her new role as Concierge, Kristin can help guide patients to any of the practices in the Clifton Park building if they need a primary care physician, or specialist. Since all of our practices in Clifton Park are accepting new patients, the patient can choose whichever office best suits their needs.
Our new concierge and face of Community Care Physicians in Clifton Park is also a classically trained ballet dancer. She was asked to be a part of a professional dance troupe while she was in high school! While her ballet training may not come in handy at her new position, you can think of Kristin as your "supporting leg" at the new Clifton Park building. She will keep you informed, guide you where to go, and keep your head from doing a "pirouette."
So next time you are in Clifton Park, when you are on your way to your next appointment, be sure to stop by and say hello!
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