Frequently Asked Questions


What is a Patient Portal?
When creating my account, I notice I have multiple ways of logging in including Facebook, Google, Yahoo or Microsoft LiveID. How does this work?
Is FollowMyHealth® secure?
What information is available in the patient portal?
Is there a fee to register and use the portal?
How soon will my information be available in the portal?
Why is my Result tab blank?
How will I know when something has been added to my Portal?
Do I need special equipment to use the portal?
How do I use the portal with my smartphone?
How do I become a member of the Portal?
Once I receive the invitation what do I do?
After I set up my account, when and how do I log in?
I would like to have a portal account for my child, is this possible?
What if my 15 year old would like me to have full access to his/her portal?
What if my elderly parent(s) would like me to create an account for them?
Can I give other people access to my portal account?
I have forgotten my password, may I have a new one sent to me?
I cannot remember by FollowMyHealth® username. Can that be retrieved?
How do I contact Community Care Physicians if I'm having trouble using the portal?
What do I do if I notice there is incorrect medical information in my portal account?

What is a Patient Portal?
FollowMyHealth® is a secure online home for your health information.

When creating my account, I notice I have multiple ways of logging in including Facebook, Google, Yahoo or Microsoft LiveID. How does this work?
FollowMyHealth® uses something called Open Authentication as login for the site. This means you can select to login from one of these systems so that you do not need to remember a different username and password. As an example, if you select Google, you give Google your username and password and they verify if it is correct or not. The first time you log in, a unique code is created to identify you; once the username and password is verified by Google, that unique code is what is passed over to FollowMyHealth® so the system knows what account to log you in to. Once Google's login window closes, Google does not have access to the content of the site or your activity there. Learn more at FollowMyHealth.com

NOTE: Please remember how you login to the patient portal, whether it be through FollowMyHealth®, Facebook, or another method. If you use FollowMyHealth®, remember to store your username in a safe place. FollowMyHealth® will send you an email with your username immediately following the creation of your account. You will need this to log into your account again and it cannot be retrieved.

Is FollowMyHealth® secure?
Yes, in compliance with federal patient privacy regulations, all transmitted data is encrypted during this process. The data storage is also encrypted for protection. Your login occurs over Secure Socket Layer (SSL, shown as HTTPS in your browser's address bar) which is an industry standared providing secure communication over the internet used by sites such as online marketplaces or financial institutions. Learn more at FollowMyHealth.com

What information is available in the patient portal?
After you create your portal account, you will have access to view the following:

  • Your health conditions
  • Your medication list
  • Your allergies
  • Your Immunizations
  • Your vitals
  • Some documents: Result Letters, Patient Result Letters, Out of Work/School notes, Medical Excuses, Clinical Summaries, Patient Education

Is there a fee to register and use the portal?
This is a free service provided to our patients!

How soon will my information be available in the portal?
When you create your account, the information uploads immediately from your electronic medical record. Chart updates will occur throughout the day.

Why is my Result tab blank?
Any result that is sent to the portal, will be in the DOCUMENT tab. Our documents called "Result Letter" and "Patient Result" are released to the portal. If your provider does not create either a Result Letter or a Patient Result, then you will need to contact your office for your results.

How will I know when something has been added to my Portal?
You will receive an email notifying you to logon to your portal to see new information. This email will tell you where to look for the information. You may change your notification settings to receive text messages as well.

Do I need special equipment to use the portal?
All you need is a computer, either a PC or a Mac. Additionally mobile apps are free and easy to use on iPhones, iPads, and Androids.

How do I use the portal with my smartphone?
Just go to the iTunes store and search for FollowMyHealth® for iOS or Google play for Android. In iTunes this app is called, "FollowMyHealth Mobile Allscripts Heathcare Solutions Inc." In Google Play this app is called, "FollowMyHealth Mobile".

How do I become a member of the Portal?
In order to keep your electronic medical record safe, we need to validate your identity in the office. We will ask you to fill out a Portal Consent Form and then email you an invitation that will connect you directly to your Health Record.

Once I receive the invitation what do I do?
Please follow the directions provided in the email invitation to connect. You will need to enter a "security code" which is in your email invitation.

After I set up my account, when and how do I log in?
You may log in as often as you like! When your provider's office sends you information, you will receive an email that tells you to log on to your account and see recent updates. You may want to make www.mycaredot.com a favorite on your computer. You may also use your smartphone to log in at any time.

I would like to have a portal account for my child, is this possible?
Yes, you will fill out the Portal Consent form in the office for a Proxy account. Proxy accounts have full access to the minor's record up to age 13. After your child's 13th birthday, you will be able to see everything until the ages of 13-18. At 18, the account is closed and your adult child will open his/her own account.

What if my 15 year old would like me to have full access to his/her portal?
Your child will need to fill out a HIPAA form requesting you to have access. CCP will update the account accordingly.

What if my elderly parent(s) would like me to create an account for them?
Your parent(s) would sign a HIPAA release. We can then create a Proxy account for you on your parent(s) behalf.

Can I give other people access to my portal account?
Yes, this can be done in the "My Account," area of your portal. Look for "Preference" and "Account Preference." You will see a link to "Invite a Proxy."

I have forgotten my password, may I have a new one sent to me?
Yes, please click the "Forgot My Password" link. If you used Google, Facebook, Windows LiveID, or Yahoo, you will actually be requesting a password reset from that organization.

I cannot remember by FollowMyHealth® username. Can that be retrieved?
No, if you used the FollowMyHealth® icon to create your account. FollowMyHealth® does send you an email, when you first login with your username. Please refer to that email. If you can't find the email, we will need to delete your account and create a new one for you.

How do I contact Community Care Physicians if I'm having trouble using the portal?
Please complete and submit the form on the Help and Support page.

What do I do if I notice there is incorrect medical information in my portal account?
Please address these problems directly with your health care provider. Your provider is the only one who can make changes to your Electronic Health Record.


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